SHIPPING POLICY
Last updated: [September 28, 2026]
Processing & Fulfillment
All DassùYAmoroso pieces are produced in limited quantities or made to order as part of our commitment to conscious and responsible production.
Our current collection may be produced and fulfilled through third-party print-on-demand and fulfillment partners. Each item may be produced after the order is placed and then packed and shipped directly to the customer on our behalf.
Please allow approximately 1–3 weeks for processing and preparation before shipment.
Processing times may vary depending on the production method, product availability, order volume, and production timelines.
Shipping Times
Estimated delivery times after shipment are displayed at checkout and may vary depending on the destination and shipping method selected.
Delivery times may also be affected by customs processing, local carriers, or other circumstances beyond our reasonable control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, shipping method, and order details.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Tracking information may be provided through our fulfillment and shipping partners.
Customs & Duties
For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply depending on the destination country.
Any such charges imposed by the destination country's authorities are the responsibility of the customer, unless otherwise required by applicable law.
Customers are also responsible for providing any information or documentation reasonably required for customs clearance.
DassùYAmoroso is not responsible for delays resulting from customs procedures or inspections.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us at:
We will investigate the shipment with our fulfillment and shipping partners and assist in resolving the issue.
Any mandatory statutory consumer rights regarding delivery, non-delivery, or delayed delivery remain unaffected.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping or redelivery costs may apply where permitted by applicable law.
Third-Party Fulfillment
Orders may be produced, packed, and shipped on our behalf by third-party print-on-demand and fulfillment partners.
The use of a third-party fulfillment partner does not affect any statutory consumer rights applicable to the customer.
For any questions regarding shipping or delivery, please contact us at:
RETURNS & REFUNDS
Last updated: [September 28, 2026]
Return Policy
We hope you love your order. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms below.
Consumers in the European Union generally have a statutory right to withdraw from their purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
For customers outside the European Union, returns are subject to this Returns & Refunds Policy and any mandatory consumer protection laws applicable in the customer's country.
To initiate a return or exercise your statutory right of withdrawal, please contact us at:
Print-on-Demand Products
Our products may be produced on demand after an order is placed. This means that an item may be produced specifically for the order rather than being taken from pre-existing stock.
The fact that an item is produced on demand does not, by itself, exclude any statutory right of withdrawal that may apply under applicable law.
Where a product has been specifically personalized or custom-made according to the customer's individual specifications, the statutory right of withdrawal may not apply, as permitted by applicable law.
Return Conditions
Returned items must not have been used or worn beyond what is necessary to inspect their nature, characteristics, and functioning.
Please include the original packaging where possible.
Customers exercising their statutory right of withdrawal are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.
Customers may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by applicable law.
Non-Returnable Items
The statutory right of withdrawal does not apply where a legal exception applies, including:
personalized or custom-made products
goods made according to the customer's specific requirements
products clearly personalized at the customer's request
This does not affect any mandatory statutory rights applicable to consumers under EU law.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, or applicable law requires otherwise.
We recommend using a tracked shipping service.
Refunds
Once your return is received, or you provide evidence that the goods have been sent back, the return will be processed in accordance with applicable law.
For customers exercising their statutory right of withdrawal in the European Union, refunds will be issued without undue delay and within the applicable statutory period.
We may withhold the refund until we have received the returned goods or evidence that they have been sent back, whichever occurs first, where permitted by applicable law.
Refunds are issued through the original payment method unless otherwise agreed.
For EU customers, the refund includes the cost of the least expensive standard delivery option originally offered. Additional delivery costs resulting from the customer's choice of a more expensive delivery method are not refundable.
For customers outside the European Union, refunds are subject to the applicable terms of this policy and any mandatory consumer protection laws applicable in the customer's country.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include:
your order number
photos or videos of the item
photos of the packaging where relevant
We will review the issue and provide instructions for the return, replacement, refund, or other appropriate remedy, as applicable.
Exchanges
At this time, we do not guarantee direct exchanges.
If you wish to purchase a different item, size, or variation, please request a return where applicable and place a new order separately.
Contact
For any questions regarding shipping, returns, or refunds:
Pasquale Amoroso – Fashion.Exe
Operating under the brand DassùYAmoroso
Email: world@fashionexe.com